Returns Information

Items purchased on our web store can be returned hassle-free within 14 days of you receiving your goods. Your return will be processed within 14 days from the date we receive the goods back into our possession. A choice of a refund or exchange for an item of the same value is available.

Goods must be returned as originally received and must be in the original packaging and condition. If items are not returned in their original condition or are missing packaging or parts/components (including manuals) then a partial refund may be generated at the discretion of Wall of Sound.

To return an item, you can notify us by emailing [email protected], quoting your order reference number and the items to be returned. Shipping details will then be provided for you to return the goods at your own cost. We recommend that your chosen shipping method includes tracking and appropriate insurance for the item you are returning. 



  • Headphones/earphones that are returned in non-sealed packaging
  • Custom or made to order goods
  • Special order items – items that we do not usually carry in stock and have been ordered at your request